Products on this Site will only be shipped within New Zealand.
Shipping Rates: are subject to change at any time and are reflective of current freight charges which include variable charges such as FAF and other levies.

 

Deliveries: 

 

We will use all reasonable endeavours to dispatch orders received no later than four business days after the day your order is received by Blank Canvas Wines, and you have received order confirmation from us via email or equivalent means. We are not liable for any delivery failure or delivery delay caused by an event or failure outside of our control, such as but not limited to the third party freight company.

 

Should we for whatever reason fail to deliver any or all of the products ordered, you may elect to cancel your order unless we have contacted you and you have agreed to delivery at a later date. This policy does not apply to any pre-order products which will specify the date the products will be available prior to your order being accepted.

 

In the instance where we fail to deliver your order or part of your order, or there has been a delay that has caused you a proven loss in relation to such delay, and this failure or delay is within our control, our liability shall be restricted to payment of the cost of replacing the order or part of the order as we may determine in our sole discretion.

 

In the event your delivery is damaged upon arrival, or if there is a shortage of (or missing) products, please contact our team no later than three days after receipt of products. We may require documentation and/or visual examples of damaged products. If we have taken responsibility for the delivery of products, we will replace at our cost any products damaged on delivery upon verification of the damaged products. We can be reached at sales@blankcanvaswines.com, or +64 3 579 2024.

 

Delivery is complete when the products reach the address or instructions you have specified for delivery. We will be responsible for arranging the delivery of products unless you arrange otherwise with us.

 

Blank Canvas Curate Subscription – Shipping and Orders

 

We will alert you prior to your shipment and will not dispatch your until until payment is received, either by credit card or bank deposit. After this is received we will dispatch the wine to your designated address. 

 

You can opt out at any time with written notice to us, up until two weeks prior to the intended shipping date.