Delivery, Returns, Refund, and Exchange Policy

 

Deliveries:

We will use all reasonable endeavours to dispatch orders received no later than four business days after the day your order is received by Blank Canvas, and you have received order confirmation from us via email or equivalent means. We are not liable for any delivery failure or delivery delay caused by an event or failure outside of our control, such as but not limited to the third party freight company.

 

Should we for whatever reason fail to deliver any or all of the products ordered, you may elect to cancel your order unless we have contacted you and you have agreed to delivery at a later date. This policy does not apply to any pre-order products which will specify the date the products will be available prior to your order being accepted.

 

In the instance where we fail to deliver your order or part of your order, or there has been a delay that has caused you a proven loss in relation to such delay, and this failure or delay is within our control, our liability shall be restricted to payment of the cost of replacing the order or part of the order as we may determine in our sole discretion.

 

In the event your delivery is damaged upon arrival, or if there is a shortage of (or missing) products, please contact our team no later than three days after receipt of products. We may require documentation and/or visual examples of damaged products. If we have taken responsibility for the delivery of products, we will replace at our cost any products damaged on delivery upon verification of the damaged products. We can be reached at sales@blankcanvaswines.com, or +64 3 579 2024.

 

Delivery is complete when the products reach the address or instructions you have specified for delivery. We will be responsible for arranging the delivery of products unless you arrange otherwise with us.

 

Returns:

 

Once we have accepted your order for wine products, you may not cancel the order or receive a refund without our consent. We will do our best to assist with cancellation of your order, but we may not consent to cancellation if we have already processed documentation in fulfillment of your order.
Returns for credit will be given at our discretion. In this case, the cost of return is your responsibility.

 

Non-returnable items: Gift cards

 

Refunds:

 

Our refund policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. If you believe the product is defective and has been opened we require it to be returned and inspected. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Late or missing refunds: 

 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@blankcanvaswines.com

 

Exchanges:
We only replace items if they are defective or damaged. If you require an exchange due to damages, send us an email at sales@blankcanvaswines.com

 

Blank Canvas Curate Subscription – Shipping and Orders
We will alert you prior to your shipment and will not dispatch your until until payment is received, either by credit card or bank deposit. After this is received we will dispatch the wine to your designated address. 

 

You can opt out at any time with written notice to us, up until two weeks prior to the intended shipping date.